By Bisi Bamishe
National Pension Commission (PenCom) has reststed its commitment to continuous service improvement in the Pension Industry so that contributors and retirees receive the best possible experience.
Director General,
National Pension Commission.
This was made known by the Director General of the Commission, Mrs Aisha Dahir-Umar at 2023 Journalists Conference held at Zen Garden lkeja, Lagos today.
According to her, the creation of the Consumer Protection Department (CPD) by the Commission underscores PenCom’s determination to prioritise service delivery and provide Retirement Savings Account holders with the care and attention they rightfully deserve.
She stated that PenCom’s proactive regulatory approach has strengthened the oversight and governance of pension funds, promoting transparency, accountability and safeguarding the interests of pension contributors.
Sh disclosed that Pension assets rose by N1.77 trillion in the first half of 2023, from N14.99 trillion in December 2022 to N16.76 trillion at the end of June 2023.adding that membership also increased by 146,920 new contributors, from 9.86 members as of the end of 2022 to over 10 million members as of June 2023.
The theme of this year’s workshop, “Transforming Service Delivery in the Pension Industry: Strategies for Improving Efficiency and Customer Satisfaction,”
Noting that the theme is both timely and crucial, Dahir-Umar said, “The Journalists’ Conference is a testament to PenCom’s commitment to enhancing the knowledge and understanding of the Contributory Pension Scheme (CPS) and its impact in the lives of contributors and retirees.”
Three papers were presented at the conference. The first paper “Enhancing Customer Service in the Pension Industry: PenCom’s New Strategic Plan,” highlighted the Commission’s latest initiatives to elevate customer service.
The second paper, “Strengthening Regulatory Oversight for Improved Service Delivery in the Pension Industry,” explored how regulatory measures can effectively bolster the quality of services provided in the pension sector.
Lastly, the third paper, “Improving Accessibility and Service Delivery in RSA Mortgage Financing,” delved into the crucial area of mortgage financing, addressing ways to enhance accessibility and service delivery for eligible Retirement Savings Account holders.
