Bisi Bamishe
Determined to improve digital capabilities and customer experience, FBNInsurance has upgraded its business solutions and payment platforms to ensure clients easy access and premium payments.
According to the Managing Director of FBNInsurance, Mr Val Ojumah the upgrade was a strategic approach to improve the company’s customer experience in relation to prompt and easy allocation of premium payments made by the customers through online platforms. Mr. Ojumah in his statement, said:
“We have upgraded our platforms to optimize services to our customers. Part of the benefits of this upgrade includes: instant SMS/email payment notifications, Online Receipts for payment made remotely, prompt allocation of premium, direct online transfers (internet banking), and faster policy processing turnaround time,” he said.
Ojumah further added that the upgrades would ensure policies are validated before any premium payment process is completed. He stated that the upgraded payment platforms are available at all bank branches, Automated Teller Machines (ATM), Point of Sale (POS) Terminals at FBNInsurance’s sale outlets and online; via our website, payment and sale platforms.
He reiterated the commitment of the company towards fulfilling its promises to customers by insuring their most valued assets and safeguarding their future through continuous development and utilization of technology to deliver quality service to the ever-changing needs of the customers.
FBNInsurance, a member of the Sanlam Group, recently won the Best Life Insurance Company in Nigeria at the World Finance Global Insurance Awards 2020. The success represents the fifth time the company has received the award, after previous wins in 2014, 2016, 2017 and 2019.
The company is a member of the Sanlam Group, a leading diversified, pan-African financial services group with business presence across 33 countries in Africa as well as in the USA, Malaysia, Australia, the UK and India.
